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Question #297 Topic 1
You work for a large financial institution that is planning to use Dialogflow to create a chatbot for the company's mobile app. You have reviewed old chat logs and tagged each conversation for intent based on each customer's stated intention for contacting customer service. About 70% of customer requests are simple requests that are solved within 10 intents. The remaining 30% of inquiries require much longer, more complicated requests. Which intents should you automate first?
A
Automate the 10 intents that cover 70% of the requests so that live agents can handle more complicated requests.
B
Automate the more complicated requests first because those require more of the agents' time.
C
Automate a blend of the shortest and longest intents to be representative of all intents.
D
Automate intents in places where common words such as 'payment' appear only once so the software isn't confused.